Why is my payment being declined?
If you are experiencing difficulties completing a payment with a credit or debit card, please verify the following:
- Card Status: Ensure your card is valid, has not expired, and has not been blocked or frozen by your issuing bank. Verify that your card is not flagged as suspicious or restricted for online transactions.
- Sufficient Funds: Confirm that you have sufficient available funds in your account to cover the transaction amount.
- Accurate Payment Details: Double-check that you have entered your payment information correctly, including the card number, expiration date, CVV code, and any required 3D Secure (3DS) authentication codes. Pay close attention to capitalization and spacing.
- Accurate Recipient Details (If Applicable): If the transaction involves sending money to another individual, ensure that you have entered their personal details (phone number, email address, first and last name) accurately.
- Online Transaction Authorization: Verify with your bank that your card is enabled for online and/or international transactions, if applicable. Some banks require explicit authorization for these types of purchases.
- VPN, Proxy, and Encrypted Connections: Temporarily disable any VPN, proxy server, or similar service designed to establish an encrypted connection. These services can sometimes interfere with payment processing due to IP address masking or other security measures.
Troubleshooting Steps:
If you have verified all of the above points and the payment issue persists, we recommend trying the following:
- Alternative Payment Method: Attempt to use a different credit or debit card, or explore alternative payment options available on our platform (e.g., digital wallets, bank transfers).
- Contact Your Bank: Contact your issuing bank directly to inquire about any potential issues or restrictions on your card. They may have additional information regarding the declined transaction.
Contacting Zigass Support:
If you continue to experience payment issues after trying these troubleshooting steps, please do not hesitate to contact our dedicated support team. We are committed to assisting you in resolving any payment-related concerns.
How to Contact Us:
You can easily reach our support team by selecting the "Support Ticket" menu on your dashboard or by clicking the button below:
