Where is my refund?

If the status of your order is Refunded that means we've successfully reimbursed the amount paid for it. The money should be transferred back to your account within 7–14 days.

Why does it take so long?

We tend to think the card payments are instant, but in fact they are not. When you purchase something in a store, your bank locks the amount in your account and sends you a notification about the money withdrawal, but it may take a few hours or even days for the seller to receive the actual transfer.

That's why the refund, which is that same process in reverse, also takes time.

But it's been more than 14 days already!

If 14 days have passed and your bank still haven't confirmed the money return, make sure to check the bank statement for the two-week period starting from the day the refund was issued. The statement is a list of all the transactions made within a specific timespan. You can get one in the banking app or request it directly from your bank.

In case there's no reimbursement in the statement either, please attach the latter to your inquiry — Zigass support agents will need it to double-check everything on our end.

How do I get in touch with them?

By email (support@Zigass.com) or by clicking on the button below.