What is a non-delivery warranty?
The non-delivery warranty is a two-week period of time within which you can report a purchased product as not received and have it refunded. The date the warranty starts may vary depending on what countries you and the seller are located in.
Here's how you can check the exact warranty dates for a specific item:
On the website:
• Go to the product page and check the Warranty section right under the product description
• Go to the order page
In the app:
- Go to Profile by tapping the icon in the bottom right corner.
- Select My orders.
- Select the order from the list.
- Tap When will the package get delivered?
- Check the Warranty section.
We will send push notifications and e-mails to inform you about the statuses of your package. Those will also keep you informed about the warranty dates, so please do not turn them off!
If you request a refund after the warranty expires, we will be forced to deny that.
My order hasn't been delivered yet! What should I do? - this section is all about how to request a refund, go ahead and check it out.
