One of the orders is missing from a consolidated parcel. What should I do?
If one of the orders that were supposed to arrive in a consolidated parcel is missing, make sure to get in touch with our support team.
How do I get in touch with them?
By email (support@zigass.com) or by clicking on the button at the bottom of this page. Make sure to:
• Describe the issue in detail
• Attach photos of the rest of the items you received and the package with the shipping labels on it
N.B. You have to contact us while the non-delivery warranty is still active. If you already received the package with the same tracking number as the missing item — don't wait for a separate package or for the non-delivery warranty of the missing product, just get in touch with us right away.
Can my inquiry be declined?
It can if:
• The non-delivery warranty has already expired
• The proof you've provided is inconclusive
When do I get my money back?
Your money will return to your card/account within 7–14 days after a refund is issued.
