My order is delayed! What should I do?
This article explains basic delivery terms.
On product and order pages, you’ll see two key delivery details: Estimated Delivery Date (ETA) and Warranty Start Date.
Estimated Delivery Date is based on typical delivery times to your area. The product page shows an estimated date, and the order page shows a delivery range where most orders arrive. If the delivery is delayed, the estimated range may change. If further delayed, the range disappears, and the warranty start date is shown.
Warranty Start Date rarely changes and only in rare cases of significant force majeure. You can find the warranty terms on the order page under “Delivery and warranty” or on the product page under “Returns & refunds” → “Zigass’s delivery guarantee.” We recommend focusing on the warranty start date to manage expectations, even though your parcel will most likely arrive earlier. If your order hasn’t arrived and the warranty has started, you can file a refund request.
How to Request a Refund:
- Go to My Orders.
- Select the undelivered order past the warranty start date.
- In the “Have you received this order?” tab, select “No” and provide your correct email address.
- Your request will be sent to our support team.
Refund Processing Time:
Refunds are usually processed within a few days but may take up to 14 days.
Can My Refund Request Be Denied?
Yes, if your request is submitted after the warranty period has expired.
