Chargebacks & Claims
Filing a chargeback (i.e a refund request the cardholder can make directly through his bank) or disputing a payment via Paypal/Klarna may look like an easier solution, but in fact it's not that simple.
Processing of a chargeback takes quite some time. First, there will be primary review of the case, then there's a chance you'll be required to provide additional documentation or even visit the bank at some point. So, the resolution keeps being dragged out.
Handling of both chargebacks and disputes makes us lose money, which could be invested in the improvement of our platform. And that, in turn, would result in delivering you new types of services or higher quality for the existing ones.
Therefore, we rely on your cooperation here, and suggest contacting Zigass support team first if you have any questions or concerns about the orders made. Our support agents do their best to review each single case, and come up with a proper solution as quickly as possible (usually within a day or two). This is how you can get in touch with them:
- Drop us a line at support@zigass.com.
- If you're using our app, go to Profile, then select Support team chat in the Communications section.
- In case you prefer our desktop version, click Support at the top of any page, then click the Ask a question button
